The work so far, from campus to coaching.

Experience

1. May 2025 – May 2026

   Senior Health, Nutrition & Wellness Coach

   Noom Remote, United States

   • Managed an active caseload of 393+ clients per month, delivering structured one-on-one coaching through in-app messaging, email, and phone to help members set goals, build skills, and make measurable progress toward their milestones.
   • Monitored member progress to tailor support, maintaining a 95% response rate and high retention KPIs.
   • Acted as a goal-driven problem solver, guiding members through complex health, wellness, and care journeys with proactive relationship building across multi-channel environments.
   • Provided ongoing support after onboarding to maintain long-term relationships with members and ensure overall satisfaction.
2. May 2024 – Nov 2024

   Customer Support & Operations Associate

   CVS Oceanside, NY

   • Delivered front-line customer support, assisting shoppers with inquiries while managing high-volume point-of-sale transactions with 100% accuracy.
   • Resolved customer service inquiries and return requests professionally and efficiently, exercising critical thinking to ensure satisfaction and policy adherence.
   • Worked independently under pressure during high-traffic periods, maintaining attention to detail and precise record tracking throughout.
3. Jun 2022 – Sep 2022

   Intellectual Property Paralegal

   Sanders Law Group Garden City, NY

   • Prepared, organized, and managed detailed client documentation, legal records, and contracts with meticulous attention to detail.
   • Maintained secure digital repositories and confidential case files, ensuring strict adherence to confidentiality, data privacy, and record-management protocols.
4. Jan 2022 – Feb 2022

   COVID-19 Contact Tracer

   PCG / New York State Department of Health Long Island, NY

   • Conducted structured interviews, handling confidential information and case documentation while exercising good judgment and adhering strictly to privacy guidelines and regulatory policies.
   • Prepared and submitted escalation reports and tracking summaries to internal departments, ensuring critical information was delivered on time.
5. Oct 2019 – Jan 2021

   Public Safety and Compliance

   Learning For Life Long Island, NY

   • Directed and managed high-volume public safety traffic and operational workflows for thousands of residents, ensuring orderly execution under strict safety guidelines.
   • Maintained rigid adherence to standard operating procedures while managing complex, high-stakes incident escalations and de-escalating sensitive situations.
6. Sep 2017 – May 2019 Volunteer

   Admissions Counselor Assistant

   Hofstra University Hempstead, NY

   • Provided administrative support to an active caseload of 1,000+ prospective and accepted students, resolving inquiries and coordinating next steps through the admissions process.
   • Built rapport with prospective students through proactive phone and email outreach, guiding individuals through a multi-step process.
   • Partnered cross-functionally with academic departments to investigate and resolve escalated student issues, supporting smooth onboarding for cohorts of up to 500+.
7. Sep 2017 – Mar 2019

   Crime & Incident Safety Reporter

   The Hofstra Chronicle Hempstead, NY

   • Coordinated directly with the public safety office to source and translate official briefings into clear, accurate updates for an 11,000+ student body.
   • Acted as a central liaison between the publication office and institutional departments, coordinating communications and managing incoming documentation.
   • Handled administrative workflows, multi-line organization, and weekly data reporting under strict deadlines.